Client care

Chambers aims to provide the highest standard of service to all clients by adhering to the following:

  • All enquiries will be dealt with by an experienced clerk.
  • Clients will have telephone access to a clerk at all times.
  • Clients will receive open and honest feedback from clerks regarding the suitability & availability of Counsel.
  • At all times Counsel and clerks will provide a polite, efficient and friendly service.
  • Chambers will make every possible effort to meet reasonable deadlines.
  • On receipt of every brief or instruction an acknowledgement will be sent to the client.
  • Clients will be informed at the earliest opportunity of anything which may affect the preparation, representation or listing of their case.
  • Clients will be informed at the earliest opportunity of any delay in Counsel providing paperwork.

Chambers will:

  • Offer services from 8.30am till 6.30pm Monday to Friday.
  • Endeavour to answer all telephone calls within 30 seconds.
  • Provide a telephone response or electronic response to voicemail case enquiries or requests at the earliest opportunity, but within 24 hours.
  • Will act upon/respond to receipt of e-mail messages to the clerks’ inbox within 24 hours.
  • Correspondence to the Clerks will be acted upon on the day of receipt
  • Respond to all other enquiries within 7 days.
  • An attendance note will be sent to Instructing Solicitors in respect of Magistrates’ Court hearings or short Crown Court hearings within one day of the hearing, if not the same day.
  • Dispatch papers via post or DX after consultation with Instructing Solicitors.

Seminar / Conferences

Client feedback is sought at each conference/seminar to monitor client needs/requirements. This is used to evaluate and improve if necessary the service provided and to measure and monitor current trends.

Complaints Policy & Procedure

In the event of any complaint or expression of dissatisfaction, all complaints will be formally acknowledged within seven days. Please see our Complaints Policy & Procedure for further information.

Equal Opportunity and Diversity Policy

Chambers operates an Equal Opportunity and Diversity Policy, this can be viewed on our website here.